Zocko Safety Center
Hang out with friends, build communities around shared interests, and buy or sell with ease. We’re committed to keeping Zocko safe, inclusive, and genuinely welcoming for everyone.
Our Safety Hub
At Zocko, safety is central to how we operate. We use algorithms to monitor Public Groups/Communities, Shops, and other public spaces to help prevent abuse and harmful content.
Private messages and one-on-one chats are protected with end-to-end encryption, which means we cannot access or view their contents by default. However, users can report harmful behavior by attaching message content or screenshots. When this happens, our Trust & Safety team can review the report and take appropriate action against accounts that violate our policies. We cannot see private communications unless they are voluntarily reported by a user.
Trust & Safety
When we receive a report from a Zocko user, our Trust and Safety team carefully reviews the available evidence to determine whether a violation of our policies has occurred. This review focuses on what was reported, including any attached messages, media, or screenshots. In some cases, the investigation may expand if the evidence points to a broader issue. For example, if a Public Group or Shop appears to be involved in harmful behavior, or if a user shows a repeated pattern of abuse across the platform.
We take this process seriously because context matters. The meaning of a message or post can depend on how, when, and where it is shared. Our team may contact the reporting user to request additional information to better understand the situation.
Responding to user reports is a core part of our safety efforts. We also use proactive monitoring in public spaces such as Public Groups and Shops to detect and remove harmful or illegal content. We prioritize content and behavior that poses serious risk, including child exploitation, threats of violence, and organized abuse. When violations are confirmed, we take swift action to remove content and restrict accounts involved.
Private messages and one-on-one chats on Zocko are protected with end-to-end encryption. This means we do not have access to the contents of those messages, and we do not scan or monitor private conversations. We believe this level of privacy is essential, especially for users in sensitive environments.
However, users can report harmful content from private chats by submitting screenshots or message details. When this occurs, our team investigates based on the evidence provided. We cannot view private messages unless they are included in a user report.
We do not log or monitor private conversations. But when we receive user-submitted reports of serious harm or illegal activity, we investigate responsibly and take appropriate action to protect users and the broader community.
Zocko is a secure, encrypted-by-default messaging and trading app. Because of our zero-access encryption model, we can’t view or moderate private chats, voice calls, or attachments, by design.
That said, we take abuse seriously and maintain moderation capabilities only where technically possible, such as for user profiles, avatars, and trading zone listings.
🔒 What We Can Moderate
We can only act on content that is:
Publicly visible (usernames, bios, profile pictures, public groups)
Peer-to-peer trade listings (item descriptions, titles, images)
In violation of our Acceptable Use Policy
We cannot view or access private messages, private group chats, or private media. This includes:
Text messages
Voice/video calls
Shared files or media attachments
We do not or store collect user metadata, IPs, or decrypted content.
These are protected by end-to-end encryption and not visible to us, not even with a warrant.
🚨 Abuse & Violation Reporting
When you report a private message, Zocko cannot access or read messages automatically. Instead, the app will ask whether you want to include the specific message content in your report. If you agree, that content is sent securely to our moderation team. You can also submit a report without sharing any content.
Alternatively, you can also email us to submit a report:
Please include:
The @username or User ID
A screenshot or link to the public content
A brief description of the issue
We usually respond within 72 hours.
🧾 What Happens After You Report
We verify if the reported content exists in publicly accessible areas. If a violation is found, we may:
Remove the content
Warn or suspend the user
Ban repeat offenders
Users may appeal decisions via [email protected]
All actions are manually reviewed by our Trust & Safety team.
⚖️ Legal Takedown Requests
Zocko may process valid legal orders or law enforcement requests where applicable. We only respond to properly served legal processes (e.g. court orders, UK production orders under RIPA 2000).
Due to encryption, we cannot decrypt private messages even if ordered to.
Requests from UK/EU/US government entities can be sent to:
📧 [email protected]
We will:
Acknowledge receipt within 5 business days
Reject invalid or overbroad requests
Notify the user about the request unless legally prohibited
📊 Transparency Reporting
We intend to publish quarterly transparency stats beginning Q4 2025, including:
| Period | Takedown Requests | Content Removed | User Bans |
|---|---|---|---|
| Q4 2025 (planned) | TBD | TBD | TBD |
🧠 Summary
We don’t access private data
We only moderate public-facing content
We comply with narrow legal demands only
We support user appeals and plan quarterly stats
Zocko is a secure space to talk, trade, and connect, but with that freedom comes responsibility. We do not tolerate illegal content or abuse. Users must respect local and international laws and avoid any form of exploitation or harm. If you see something wrong, report it. We act quickly on all reports involving illegal or harmful behavior.